 GENERAL SHIPPING POLICY:
Our shipping charges are based on standard Canada Post rates (where applicable), which are based on package weight, size, and distance shipped. The prices quoted on our site are our best estimate of actual cost. However, where possible we will always strive to recieve the lowest possible rate.
Please be assured that we will contact you if the actual shipping rate is greater than the estimate provided before processing your payment.
We can also provide, 3 Day, 2 Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped in Canada and the continental United States.
DELIVERY AND LEAD TIME:
Since Canada Post and most couriers do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for Toronto, will not arrive until Monday, even though it has a one day transit time.
GROUND SHIPPING:
Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm CST.
ITEMS THAT ARE OUT OF STOCK:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.
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